Understand Optional Coverages with Accidental Damage from Handling (ADH) and Battery Replacement in Walmart Protection Plans
Walmart Protection Plans offer customers the ability to enhance their standard coverage with valuable optional add-ons like Accidental Damage from Handling (ADH) and Battery Replacement.
These options are designed to address the real world scenarios that standard warranties often exclude, providing broader protection and added peace of mind for your electronics and other eligible products.
Here’s a comprehensive look at how these optional coverages work, what they include, and their key limitations.
What is Walmart Accidental Damage from Handling (ADH) Coverage?
Accidental Damage from Handling (ADH) is an optional upgrade you can purchase with select Walmart Protection Plans.
The ADH is specifically designed to cover accidental events that are not typically included in a manufacturer warranty or standard protection plan.
ADH Covers:
- Drops that result in cracked screens or other physical damage
- Spills and liquid damage from everyday mishaps
- Damage from handling and use that is unintentional
Does not cover in ADH:
- Theft or loss of the product
- Reckless or abusive conduct, or intentional damage
- Cosmetic damage that does not affect product functionality
- Damage caused during shipment between you and Walmart’s service providers
ADH is especially relevant for portable electronics such as cell phones, laptops, and tablets, where accidental drops and spills are common.
What is Walmart Battery Replacement Coverage?
Battery Replacement Coverage is another optional benefit available for new or manufacturer certified refurbished products.
If you purchase this addon, your Walmart Protection Plan will include up to one battery repair or replacement within the first two years of coverage, provided the original rechargeable battery is found to be defective by Walmart service team.
Battery Coverage Includes:
- Replacement or repair of the original, non-user replaceable battery if it fails within the first two years
- Only applies to batteries in new or certified refurbished products
Battery Coverage does not include:
- Consumer replaceable or consumable batteries unless this specific coverage purchased
- More than one battery replacement per covered product
- Batteries in products not classified as new or manufacturer certified refurbished.
Walmart may require you to return the defective battery before issuing a replacement.
How to Add Walmart Optional Coverage
- ADH and Battery Replacement must select and purchase at the time of your Protection Plan purchase.
- The level of optional coverage detailed in your Order Summary and receipt.
- Not all products or categories are eligible for these optional coverages, so check eligibility and register when you buy.
Filing a Walmart Claim for Optional Coverages
- ADH Claims: File a claim walmart protection plan through online at walmartprotection.com or call 18775384389 for assistance. You may need to provide photos or documentation of the damage.
- Battery Claims: Similarly, file online or by phone. Walmart may request the defective battery be sent in before a replacement is issued.
Claims for accidental damage or battery failure are subject to plan terms and must not result from excluded causes such as misuse, neglect, or improper care.
Key Limitations and Exclusions
- ADH does not cover loss, theft, intentional or reckless damage, cosmetic-only issues, or shipping-related damage.
- Battery coverage limited to one replacement or repair per plan and does not extend to consumable batteries unless specifically included.
- Both coverages require that you maintain and use your product according to manufacturer instructions; failure to do so may void your claim.
Why Optional Coverage Matters
Accidents and battery failures are among the most common and costly issues for modern electronics.
Standard warranties rarely cover these events, so adding ADH and battery replacement can save you significant time and money, especially for highly using items like smartphones and laptops.
With Walmart optional coverages, you can confidently protect your investment against the most frequent real world risks.